FAQ

We are excited to welcome you to our new holiday apartments. We have compiled some information here for you, please call if you require any assistance.

APARTMENT TYPES

There are a few accommodation choices available when booking with us: 2 bedroom Ocean Front Apartments, 2 bedroom Balcony Ocean View Apartments,  One +1 Hinterland/Balcony Sea View Apartments, 2 bedroom Hinterland/Balcony Sea View Apartments. You will love the views from all of our apartments here at X Kirra.

GUEST INFORMATION BOOK

We are an environmentally conscious complex and thereby we do not provide an in house paper guide. We have a complete paper guide that will assist you on your next holiday with us. This link is sent to your mobile on check in for convenience, and will contain information about your arrival, check in, usages of appliances in your apartments. We will also provide you with the latest information on restaurants/cafes in the area to avoid disappointment with bookings, tourist attractions and all information to make your next holiday a memorable one with us.

CHECK IN/ CHECK OUT TIME

Check in time is after 2pm QLD time, however if your room is ready early we will send you an sms and you can start your holiday early. Checkout time is before 10am QLD time. Please see reception should you require a later check out. Depending on the arrivals we may be able to offer you a later departure, costs will apply this is subject to availability.

LATE ARRIVALS

Our front office is open Monday to Friday 9am – 4pm and Saturday/Sunday 9am -3pm. If arriving outside of these hours we will send you an sms with the code for the night safe. Inside there will be a set of keys in an envelope with directions to your car park. Please make sure you provide us with a current mobile number. We will also have an after hours number on the front door of X Kirra for any queries.

ADDITIONAL PEOPLE/COT HIRE/HIRE CHAIRS

If wanting to host additional guests we can provide a rollaway bed at $50 per night. This will need to be pre-booked through reception prior to arrival. Cot and High Chair hire can also be arranged at an extra cost. Please advise reception of your requirements.

SECURITY PARKING

Each apartment includes a complimentary car park in our underground car park. The height of the car park is 2.1 metres high. Access is via Lord Street and we provide car parking permits at reception.

POOL & GYM

During your stay, you can enjoy our heated pool (year round), bbq and gym located on the 2nd floor. You will need your swipe key for access. Pool hours are 7 am – 9pm & Gym 6am -9pm. These facilities are strictly for the use of checked in patrons at X Kirra.

PETS

Kirra X loves creatures big and small however pets are not permitted inside the Apartment complex or in public spaces. If you have any assistance dog or wish to discuss your circumstances with our team please email holiday@xkirra.com.au

GROUP BOOKINGS

If your reservation requires ten or more rooms we would love to assist you with a group booking. Please email: holiday@xkirra.com.au for more information.

PATROLLED BEACHES

Kirra Point is a patrolled beach with lifeguards on duty from 8am to 5pm daily. We are close to Coolangatta/Greenmount Beach, Snapper Rocks and Duranbah. There are surf spots and quiet swimming area for everyone.